Q. What is your turnaround time?

A. Orders are typically processed within 2 weeks of final approvals and after receipt of payment.

Q. How do I care for my decorated apparel?

A. As with all decorated apparel, you should wash & dry garments wrong-side out on low heat. Better yet - line dry.

Q. What is digitizing a file?

A. When you have a custom design to be embroidered, your artwork must be converted in a format that is understood by the embroidery machine. So digitizing a file is the act of programming where each stitch in your design will be placed, in what direction, and at what lengths. After digitized, your design can be adjusted roughly +/- 10%.

Q. What is vectorizing a file?

A. Converting your artwork into a scalable file for use on printing, vinyl work, and decals. This is a one-time fee.

Q. I want a specific shirt color, is there somewhere I can see all that you offer?

A. Certainly! Click HERE to check out a vast array of our t-shirts, hoodies, bags, and more.

Q. I want to buy something from The Stitching Depot, but how do I pay? Do you accept credit cards?

A. Great question! Cash or check is always welcome on orders NOT placed online...of course, as much as I hate to say it, I must mention the $25 return check fee. If you'd prefer to pay with a credit card, you're welcome to make payment using PayPal (3% PayPal fee applies to this option). If you ARE ordering online through our Shop Now options, you must pay via PayPal but no additional fees are assessed.

Q. Can get a hold of someone from The Stitching Depot directly.

A. Sure; we're here to help you! If you'd rather not use our Contact Us form, you can call 281.331.4844 or email customercare@stitchingdepotonline.com.